Privacy Policy

This Privacy Policy describes how Sakura Collectibles collects, uses, and shares your personal information when you use our site or utilize this service. We are committed to protecting your privacy and handling your data transparently.

Who We Are

Sakura Collectibles is the data controller responsible for your personal data collected through our online platform and related services. Our address is:

5-12-8
Sotokanda,
3F,
Chiyoda-ku, Tokyo,
101-0021
Japan

Personal Data We Collect

We collect personal data that you provide directly to us. This includes information you give us when you create an account, place an order, subscribe to newsletters, participate in surveys, or interact with our customer service. The types of personal data collected may include:

  • Contact information such as your name, shipping address, billing address, and potentially your email address (though direct electronic contact details are not the required method for privacy inquiries as outlined below).
  • Payment information (processed securely by third-party payment processors; we do not store full payment card details).
  • Order history and purchase details.
  • Communications with us.
  • Profile information you choose to provide.

We also collect some information automatically when you visit our site or use this service. This may include:

  • Device information (e.g., IP address, browser type, operating system).
  • Usage data (e.g., pages visited, time spent on pages, referring URLs).
  • Information collected through cookies and similar technologies (see the section on Cookies).

Purpose and Legal Basis for Processing Your Personal Data

We process your personal data for various purposes, based on different legal grounds:

  • To fulfill your orders and provide the services you request: This includes processing payments, shipping your products, managing pre-orders, and handling returns. This processing is necessary for the performance of a contract with you.
  • To manage your account: To allow you to create and manage your online account, track your orders, and access your purchase history. This is based on the necessity for contract performance or our legitimate interests in providing effective account services.
  • To communicate with you: To respond to your inquiries, provide customer support, and send you service-related notifications (like order updates). This is based on the necessity for contract performance or our legitimate interests in providing customer service.
  • To send you marketing communications: With your consent, or where permitted by law, we may send you information about our products, promotions, and news. You can opt out of marketing communications at any time. This is based on your consent or our legitimate interests in promoting our business.
  • To improve our site and services: To understand how users interact with our platform, analyze usage patterns, and enhance user experience, functionality, and content. This is based on our legitimate interests in improving our business and offerings.
  • To comply with legal obligations: To meet legal, regulatory, or tax requirements, and respond to lawful requests from public authorities. This is based on our legal obligations.
  • To protect our business and users: To prevent fraud, protect our rights and property, and ensure the security of our systems and data. This is based on our legitimate interests in protecting our business and complying with applicable law.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing. For example, we retain information related to your orders for a period required by tax and commercial law.

Sharing Your Personal Data

We may share your personal data with trusted third parties to perform services on our behalf and for the purposes described in this policy. These third parties include:

  • Payment processors to process transactions.
  • Shipping and logistics companies to deliver your orders.
  • Service providers who assist us with website hosting, data analysis, marketing services, and customer support.
  • Professional advisors (e.g., lawyers, accountants) where necessary.
  • Law enforcement or other government bodies if required by law or necessary to protect our rights or the rights of others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are generally not permitted to use your personal data for their own purposes.

International Data Transfers

As a company based in Japan, your personal data will be processed and stored in Japan. If we transfer personal data outside of Japan or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions, Standard Contractual Clauses, or other legally approved transfer mechanisms.

Your Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:

  • The right to access: You have the right to request access to the personal data we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • The right to erasure ('right to be forgotten'): You have the right to request the deletion of your personal data under certain circumstances.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
  • The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
  • The right to withdraw consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time.
  • The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

To exercise any of these rights, please contact us in writing at the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to function effectively, improve your experience, and analyze usage. Cookies are small text files stored on your device. They help us remember your preferences, understand how you use our site, and personalize content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our site.

Links to Other Websites

Our site may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any changes. Any changes will be effective when posted on this page.

Contacting Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us in writing at the following address:

Sakura Collectibles
5-12-8
Sotokanda,
3F,
Chiyoda-ku, Tokyo,
101-0021
Japan